Last updated: 04/08/2026

Returns, Refunds and 30-Day Kindness Guarantee

Thank you for shopping with Tanza Kindness. We want you to feel confident trying our products, so every order is covered by our 30-Day Kindness Guarantee.

This policy explains what to do if you change your mind, are unhappy with a product or receive something that is damaged, faulty or incorrect.

Nothing in this policy affects your statutory rights.

Our 30-Day Kindness Guarantee

We hope you will love your Tanza Kindness products. However, if you are not completely happy with a product, please contact us within 30 days of receiving your order.

Our guarantee applies even if you have opened and tasted the product.

To make a claim, email info@tanzakindness.com and provide:

• your name and order number;

• the product you are unhappy with;

• a brief explanation of the problem; and

• photographs of the product, packaging and batch or best-before information, if requested.

Please keep the product and its original packaging until we have reviewed your claim. We do not routinely ask customers to return opened food, but we may request a return when we need to investigate a potential quality or safety issue. If we ask you to return a product, we will provide return instructions and cover the reasonable return cost.

Once your claim has been approved, we will offer an appropriate replacement or refund. Where a refund is agreed under our 30-Day Kindness Guarantee, it will include the amount paid for the affected product and any applicable standard delivery charge covered by the guarantee.

The guarantee applies to products purchased directly from Tanza Kindness for personal use. We may decline a claim where there is evidence of misuse, deliberate damage, fraudulent activity or repeated unreasonable use of the guarantee.

Our 30-Day Kindness Guarantee is offered in addition to your statutory consumer rights.

Damaged, Faulty, Unsafe or Incorrect Products

Please contact us promptly if:

• your order arrives damaged;

• you receive the wrong product;

• an item is missing;

• the product is faulty, unsafe or not of satisfactory quality; or

• the product is not as described.

Email info@tanzakindness.com with your order number and details of the problem. Photographs of the parcel, product, packaging, batch number or best-before date may help us investigate and resolve the matter quickly.

Please retain the product and packaging until we have responded. Do not consume a product if you believe it may be unsafe.

Depending on the circumstances, we may offer a replacement, refund or another remedy available under UK consumer law. Where goods are faulty, damaged or incorrectly supplied, you will not be required to pay the reasonable cost of returning them.

Changing Your Mind

You may request to return an unopened product by contacting us within 14 days of receiving your order.

After notifying us, you must return the product within a further 14 days unless we agree otherwise.

To qualify for a change-of-mind return, the product must be:

• unopened and unused;

• in its original, undamaged packaging; and

• in a condition suitable for resale.

For health, hygiene and food-safety reasons, we cannot normally accept a change-of-mind return once a food product has been opened or its seal has been broken. However, an opened product may still qualify under our 30-Day Kindness Guarantee or your statutory rights if there is a problem with it.

Please contact us before returning anything so that we can confirm the return instructions.

Unless the product is faulty, damaged, incorrect or otherwise covered by our guarantee, you are responsible for the cost of returning a change-of-mind item.

For an eligible cancellation, we will refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for premium or expedited delivery will not normally be refunded.

Sale and Discounted Products

Sale and discounted products are covered by our 30-Day Kindness Guarantee and by your statutory rights in the same way as full-priced products.

A reduced price does not remove your rights if a product is faulty, damaged, unsafe or not as described.

Items clearly sold as short-dated, imperfect or reduced because of a disclosed issue cannot normally be returned solely because of the issue that was clearly explained before purchase.

Gift Cards and Personalised Products

Gift cards cannot normally be exchanged for cash or refunded once used.

Personalised or custom-made products cannot normally be returned because you have changed your mind. This does not affect your rights where an item is faulty, damaged, incorrect or not as described.

Delivery Problems

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to amend the address, but we cannot guarantee that changes will be possible once an order has been dispatched.

If an order is returned to us because the customer supplied an incorrect or incomplete address, refused delivery or did not collect the parcel, we will contact the customer to discuss redelivery or a refund.

We may deduct delivery or return costs that we have reasonably incurred where the problem was caused by incorrect information supplied by the customer. We will explain any proposed deduction before processing the refund.

This does not apply where the delivery problem was caused by us or our delivery provider, or where the customer is exercising a statutory right for faulty, damaged, misdescribed or incorrectly supplied goods.

Proof of Purchase

We will normally locate your purchase using your order number, name, email address or delivery address.

We may ask for another reasonable form of proof of purchase if we cannot locate the order.

How Refunds Are Paid

Approved refunds will be made to the original payment method unless otherwise agreed.

We will process the refund without undue delay and normally within 14 days of approving the claim or receiving any return we have requested.

Your bank or payment provider may take additional time to show the refund in your account.

If you have received confirmation that a refund has been processed but cannot see it after allowing for your bank’s processing time, please contact us at info@tanzakindness.com.

Returning a Product

Do not return a product without contacting us first.

Where a return is necessary, we will provide instructions. Our return address is:

Global Connect Charity
41 Farro Drive
York
YO30 6QQ
United Kingdom

Please obtain proof of postage when returning an item. We may recommend a tracked service for higher-value returns.

Where we are responsible for the return cost, we will either provide a prepaid return method or reimburse reasonable postage costs agreed with us in advance.

Contact Us

For questions, claims or return requests, please contact:

Email: info@tanzakindness.com

Please include your order number wherever possible so that we can help you quickly.

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Thank you for choosing Tanza Kindness. Your purchase supports our work and the communities connected to it.