Refund policy
Last updated: 15/04/2025
Thank you for shopping with Tanza Kindness. We are committed to ensuring your satisfaction. If you're not completely happy with your purchase, we’re here to help.
Returns
Our return policy lasts 30 days from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund or exchange.
However, we expect to hear from you within 14 days of receiving your order if you wish to initiate a return.
Return Eligibility:
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it.
- Be in the original packaging.
- Be accompanied by a completed Returns Form.
Failure to meet these conditions may result in your return being declined.
Non-Returnable Items:
- Sale or discounted items
- Perishable goods (if applicable)
- Gift cards
- Personalized or custom-made products
Incorrect Shipping Details
If incorrect or incomplete address details were provided during checkout, we are unable to issue a refund.
If your package is returned to us, we will contact you to offer reshipment, but you will be responsible for covering the additional shipping cost.
Delivery Responsibility
Please ensure someone is available to receive your order on the day of delivery.
If the parcel is returned to the depot and requires redelivery, or if the parcel is returned to us, the customer is liable for any reshipment charges.
Proof of Purchase
To complete your return, a receipt or proof of purchase is required.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
If rejected:
- We will notify you with the reason for the rejection.
Shipping costs are non-refundable. If a refund is issued, the original shipping cost will be deducted from your refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company - it may take some time before your refund is officially posted.
- Contact your bank - processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at info@tanzakindness.com.
Sale Items
Only regular-priced items are eligible for a refund.
Sale or discounted items cannot be refunded.
Returns Address
To return your product, please send it to:
Global Connect Charity, 41 Farro Drive, York, YO30 6QQ, UK
Customers are responsible for covering their own return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted.
For items valued over £10, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us:
📧 Email: info@tanzakindness.com
Thank you for shopping with Tanza Kindness. We appreciate your support!