Shipping policy
Last updated: 24/02/2026
Thank you for shopping with Tanza Kindness. We are committed to delivering your order efficiently and securely. Please review our shipping policy for important details about how we process and ship your order.
1. Order Processing Time
- All orders are processed within 3 business days after receiving your order confirmation email.
- Orders placed on weekends or holidays will be processed on the next business day.
- If we experience a high volume of orders or unexpected delays, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £ 4.95 |
| Express Shipping | 1–2 business days | £ 9.99 |
| International Shipping | 7–14 business days | from £ 14.99 |
Note: Delivery times are estimates and may vary based on your location and external factors beyond our control (e.g., customs delays or courier disruptions).
3. Domestic & International Shipping
- Domestic Shipping: We ship within the United Kingdom using trusted carriers such as Royal Mail.
- International Shipping: We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
- Customs, Duties, and Taxes: Global Connect Charity is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the customer’s responsibility.
4. Shipment Confirmation & Order Tracking
- You will receive a shipping confirmation email with a tracking number once your order has been shipped.
- The tracking number will become active within 1-2 days.
- If you do not receive a tracking email, please check your spam or junk folder or contact us at info@globalconnectcharity.com.
5. Delivery Issues
- Incorrect Address: Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment cost.
- Lost or Stolen Packages: Once your order has been dispatched, we are not liable for lost or stolen packages. Please contact the courier directly for claims.
- Delayed Orders: While we aim to deliver orders on time, unforeseen circumstances may cause delays. If your order is delayed, please contact us at info@tanzakindness.com for assistance.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may be subject to shipping restrictions in certain countries due to customs regulations.
7. Click & Collect (Optional)
If you offer local pickup, include this section:
- Local Pickup: Not available.
- You will receive an email when your order is ready for pickup. Please bring your confirmation email and a valid ID.
8. Contact Us
For any questions about shipping or order delivery, please contact us:
📧 Email: info@tanzakindness.com
🏢 Business Address: Global Connect Charity, 41 Farro Drive, York, YO30 6QQ, UK